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Troubleshooting

Running into something? Here are quick fixes for the most common issues. If none of these help, email us at hello@corehue.co.

Signing in​

I didn't get my verification code. Check your spam folder. Codes expire after 10 minutes, so request a fresh one with Resend if it's been a while.

It's asking me to verify a new device. That's a security check the first time you sign in from a new device or browser. Enter the 6-digit code we email you. See Signing up.

I forgot my password. Click Forgot password? on the login screen and we'll email a code to reset it.

Galleries​

My upload was rejected. A few things can cause this:

  • The file is a RAW format. Export to JPEG first.
  • The photo is over 50 MB.
  • You're out of storage. Check your usage in Settings → Billing, remove some files, or upgrade your plan.

See Uploading photos for supported formats.

My client can't open the gallery. Make sure it's Published, not Draft or Unlisted, and that it hasn't passed its expiry date. If you set a password or client login, double-check your client has the right one. See Sharing and access.

My client can't download. Confirm that Allow downloads is on, that the chapter they're in allows downloads, and that they have the PIN if you set one. See Downloads.

Bookings​

Clients can't find my booking page. Your booking page is off until you turn it on. Switch it on in Booking settings.

No times are showing for clients. Check your availability: your working hours, advance notice, and booking window all affect which slots appear. If your Google Calendar is connected, busy events can also hide times.

My calendar stopped syncing. Your connection may have expired. Reconnect Google Calendar from your booking settings.

Payments​

My client doesn't see a Pay button. Online card payment appears only when Stripe is connected, your account is ready to accept charges, and the invoice's currency matches your Stripe account. If they don't match, switch the invoice currency or take the payment manually.

A payment went to the wrong place. You can record, edit, or remove manual payments, and refund or reverse payments, from the invoice. See Recording payments and Refunds.

Custom domain​

My domain isn't connecting. After you add the domain, you need to add a CNAME record at your domain provider, then click Check connection. DNS changes can take anywhere from a few minutes to a few hours. See Custom domains for the exact record and the meaning of each status.

Account​

I can't change my currency. Your default currency is set once and can't be changed. On Pro you can still bill clients in other currencies. See Profile.

I can't delete a client. A client can't be deleted while they have linked bookings, invoices, or contracts. Remove or reassign those first. See Managing clients.

My trial ended and I'm locked out. Choose a plan to pick up right where you left off, your work is safe. See Billing.