Billing
Your subscription lives here: what you're on, what you're using, how you're paying, and what you've been charged.
What's on the page
Four sections, top to bottom.
Plan. Your plan name with a status badge, the price, when it renews, and the actions: the plans screen, Cancel subscription, Cancel renewal and Resume plan, whichever apply.
Payment method. The card CoreHue charges, with its expiry, and Add payment method or Change payment method.
Usage. A bar showing storage used against your plan's allowance. On Core it also shows Published services against the five you're allowed. Pro has no cap, so that row doesn't appear.
Billing history. Every charge, by date, with its status, amount, a reference you can copy and a PDF you can download.
How you're billed
The card here pays CoreHue. It has nothing to do with how your own clients pay you, which is set up under Payments → Settings.
Pricing
Changing plan
The first link in the Plan section opens the plans screen. It says Upgrade to Pro on Core, Change plan on Pro, and Compare plans during a trial.
Pick Monthly or Annual at the top, then press the button on the plan you want. The button tells you when the change lands before you press it. Review change opens a confirmation for a change that applies right away. Switch at renewal sets it up for the end of the period you've paid for.
Upgrading to Pro raises your storage limit, removes the cap on published services, and lets you invoice in more than one currency.
Moving down to Core needs a bit of care, because Core allows only five published booking services. If you have more, CoreHue unpublishes the extras when the change takes effect. They aren't deleted, but their booking links stop working and they stop taking bookings. CoreHue tells you how many before you confirm.
The first five in your current order stay published, so reorder your services first if it matters. Full detail in Changing or cancelling your plan.
The same applies to currencies. Core bills in one, so decide which you're keeping.
Monthly and annual
Annual works out cheaper per month. Moving up to annual can apply right away. Moving back to monthly waits until your next renewal, so you're never charged twice. The button says which: Review change or Switch at renewal.
Payment method
Update your card here. Your country decides which payment company takes it, and there's nothing for you to pick.
CoreHue explains what's about to happen before it opens anything. Adding a card can involve a small verification charge, which is refunded automatically. The confirmation names the amount where it knows it. A refund can take up to 10 business days to appear.
If you add a card during your trial, the confirmation also tells you which plan starts, what it costs, and the date of the first charge.
If a payment fails
You get a 7-day grace period to fix it. Update the card and the subscription carries on. The dashboard header and Home both carry a notice while that's running, with the action that resolves it.
If the seven days pass without a successful payment, the account locks.
Billing history
Every charge, with a reference you can copy and a PDF you can download for your accountant. A subscription that has never been charged shows No billing history yet.
Cancelling
Cancel subscription stops the subscription renewing. CoreHue confirms the date your access runs to. You keep full access until then, and Resume plan puts it back if you change your mind before that date.
After that the account locks. You can still sign in, but CoreHue takes you to the plans screen, and only Billing, Account and Delete account are still reachable. Every client-facing page goes offline. Galleries, booking pages and invoices all stop loading, and clients aren't told why.
Your data is kept for 60 days, with reminder emails at 30, 7 and 1 day remaining. Resubscribe within that window and everything comes back. After 60 days it's removed.
Export your work before then. See Account.
Statuses you might see
| Status | Meaning |
|---|---|
| Free trial | Your 14 days are running |
| Active | Subscribed and paid |
| Past due | A payment failed, and you're in the grace period |
| Canceling | Cancelled, running to the end of the paid period |
| Trial canceled | The trial's scheduled plan was cancelled |
| Locked | No access to client-facing pages |