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Refunds

Need to give money back? How you do it depends on whether the client paid by card or you recorded the payment yourself. You'll find the option on the payment, on the invoice.

Refund a card (Stripe) payment​

On the payment, choose Cancel payment. You can add an optional reason. Before you confirm, CoreHue shows you:

  • the amount being refunded to your client,
  • that Stripe's processing fee isn't refundable,
  • that the CoreHue platform fee is waived.
note

Refunds typically arrive in your client's account in 5–10 business days.

Reverse a manual payment​

For a payment you recorded yourself (cash, check, transfer), choose Remove payment (also called Reverse payment). This reverses it in CoreHue. If you actually sent money back, do that through your own bank, CoreHue only tracks it here.

What happens to the invoice​

A refund lowers the amount that's been paid, so the invoice's status updates to match. If the amount paid drops all the way to zero, the invoice becomes Refunded.

Good to know​

  • You can't refund a payment on a cancelled invoice.
  • You can't refund a payment that's already been refunded.