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Refunds

Sometimes you need to give money back. CoreHue handles refunds for both manual and Stripe payments.

Manual payment refunds​

  1. Go to the invoice.
  2. Find the payment.
  3. Click Refund and enter a reason.
  4. Done. The invoice balance updates.

Stripe payment refunds​

  1. Click Refund on the payment.
  2. Enter a reason.
  3. CoreHue processes the refund through Stripe.
  4. Once confirmed, everything updates.

If something goes wrong during a Stripe refund (rare, but possible), CoreHue keeps track and lets you retry safely. You'll never accidentally issue a double refund.

What happens after a refund​

  • The payment is marked as refunded
  • The invoice balance is recalculated
  • Any linked payment schedule milestone resets to pending
  • For Stripe refunds: the CoreHue platform fee is reversed, but Stripe's processing fee is not (Stripe keeps it)