Statuses at a glance

Almost everything in CoreHue carries a status badge. Most read the way you would expect. A few pairs are easy to mix up: signed and completed, cancelled and voided, open and overdue.

This page is the reference. Each section links to the fuller explanation.

Contacts

Badge	What it means
Lead	Someone who has not committed yet.
Client	Someone who has. A booking, a payment or a signed contract moves a lead here on its own.

→ Leads and clients

Bookings

Status	What it means
Pending	Not confirmed yet. Something is still outstanding.
Confirmed	Everything required is done. It is happening.
Completed	The session has taken place.
Cancelled	Called off, by you or by the client.
Expired	Ran out of time waiting for payment. It cannot be confirmed later.

Why a booking is pending

Pending is the one people ask about. It always means one of three things:

• Waiting for payment. A deposit or the full amount has not arrived.
• Waiting on paperwork. A contract signature, a questionnaire, or a date still to be chosen.
• Waiting on you. The service asks you to approve bookings before they are confirmed.

The booking tells you which, in a notice at the top: Waiting for payment, Waiting for a signature, Waiting for a response, or Requirements still outstanding when more than one thing is open. Sort out what is missing and it confirms itself.

If a booking collects payment, the slot is held until the money arrives. Miss the deadline and the booking becomes Expired, and the time reopens. An expired booking cannot be confirmed afterwards, even if the payment turns up. You use Create replacement booking instead.

→ Managing bookings and Why a booking is pending

The payment badge

Alongside its status, a booking carries a separate payment badge, because money and confirmation move separately.

Badge	What it means
No payment	This booking does not collect anything.
Awaiting payment	Nothing has arrived yet.
Processing	A card payment is going through.
Pending review	The client says they have paid and you have not confirmed it yet.
Partially paid	Some of the money is in.
Deposit paid	The amount required to confirm has been paid.
Paid	Settled in full.
Overdue	The balance is past its due date.
Needs attention	A payment was refunded or reversed after the fact.

Inquiries

Status	What it means
Open	Live, still a real possibility.
Booked	It became a booking.
Closed	Finished, for whatever reason.

When you close an inquiry you say why: Not a fit, Date unavailable, Client declined, No response, Duplicate inquiry, or Other. Worth answering honestly. Over a year it tells you plenty about where your inquiries actually go.

Replying does not change the status. An inquiry stays Open whether you have answered or not. CoreHue tracks the conversation separately as Not contacted, Needs reply or Awaiting reply, so an open inquiry that needs an answer is still easy to spot. Closing an inquiry does not withdraw a proposal you already sent, and a later acceptance still moves it to Booked.

→ Inquiries

Invoices

Status	What it means
Draft	Not sent. Only you can see it.
Open	Sent, and money is still owed.
Partially paid	Some of the balance is in.
Overdue	Sent, unpaid, and past the due date.
Paid	Settled in full.
Pending proposal	It belongs to a proposal that has not been accepted, so its link does not open.
Cancelled	Voided before it was paid.
Written off	Given up on as bad debt.

Partially paid, Overdue and Pending proposal describe where an invoice has got to, rather than something separate you set. An overdue invoice is an open one whose due date has passed. What decides whether you can still edit an invoice is not whether you sent it, but what has happened to the money. A payment recorded against it locks it, and so does Paid, Cancelled or Written off. Deleting every payment you recorded by hand unlocks it again. A card payment locks it for good.

Cancelled or written off?

Both close the invoice, but they mean different things, and your accounts will care about the difference.

Cancelled means it should not have existed. Wrong contact, wrong amount, a duplicate, a job called off before it started.

Written off means it was correct and genuinely owed, but you have accepted it is not going to be paid. Any payments already collected stay on the record, and Reopen invoice undoes it.

→ Invoice statuses

Proposals

Status	What it means
Draft	Still being written. Nothing has been sent.
Sent	With the client, awaiting their decision.
Accepted	They said yes. Their choices are locked and the contract and invoice now exist.
Declined	They said no.
Expired	The deadline passed without an answer.
Cancelled	You pulled it back.

An accepted proposal tracks its parts separately, so you can see how far along the client is: the contract, the payment, and the booking it creates. You can still cancel an accepted proposal while those steps are unfinished and no booking exists yet.

→ Proposals

Contracts

Status	What it means
Draft	Still being written.
Sent	With the client, awaiting signature.
Signed	The client has signed. You have not.
Completed	Signed by everyone. Done.
Declined	The client refused to sign.
Expired	The deadline passed unsigned.
Voided	You cancelled it.

On the contract page itself, a Signed contract carries a notice, Awaiting your signature, naming who signed and when. A Sent contract carries no notice, because its badge already says where it is.

Signed is not completed

This is the most misread status in CoreHue.

Signed means your client has done their part and it is sitting with you. Completed means everyone has signed and the contract is final. You can download the PDF from Signed onwards. Your client only gets theirs once it is Completed.

Which one a contract lands on depends on where it came from:

• A contract you send yourself always waits for your counter-signature.
• A contract on a proposal offers a choice in its builder: Sign manually, which is the default and stops at Signed, or Use saved signature, which goes straight to Completed.
• A contract on a booking service always applies your saved signature, because you are not in the room when someone books at midnight.

If contracts pile up at Signed, they are waiting on your counter-signature. Your Home screen lists them as contracts waiting on you.

→ Sending and signing

Questionnaires you have sent

Status	What it means
Draft	Saved but never sent. It appears in no list.
Scheduled	Waiting to go out on a date you set.
Sending	On its way out now.
Awaiting response	With the client, unanswered.
Completed	Answered and submitted.
Expired	The close date passed unanswered.
Cancelled	You called it off.
Failed	CoreHue could not send it.

Documents → Questionnaires filters on All questionnaires, Awaiting response and Completed, so a draft or a scheduled one is not in that list. A questionnaire a booking service will send for itself sits on the booking instead, reading Scheduled until its day comes round.

→ Viewing responses

Galleries

Status	What it means
Draft	Never published. The link does not load.
Published	Live. Anyone with the link, and any password you set, can open it.
Unlisted	Taken offline. The link does not load.

→ Draft, published and the rest

Booking services

Status	What it means
Draft	Never published. Not on your booking page.
Published	Live and bookable.
Unpublished	Was live, now switched off. Its link stops working.
Archived	Put away. Out of your lists and out of pickers.

Intake forms use three of the same words: Draft, Published, Archived. Unpublishing one returns it to Draft. Archiving one is final.

Messages

Conversations are less a status than a place. A thread sits in All messages, or you move it to Archived or the Bin. Unread is a fourth view over the same threads, not a place of its own. Sending into an archived thread, or getting a reply in one, brings it straight back to All messages. The Bin keeps a thread for 30 days.

Each message you send carries its own delivery state: On the way, Sending, Sent, Delivered, Taking longer, Not delivered, Marked as spam, Could not send or Not sent.

→ When an email doesn't arrive

Rows on a payment schedule

An invoice split into instalments gives each row its own badge, which your client sees on their booking page: Pending, Paid, Overdue or Cancelled.

Collections in a gallery

A collection your client builds is either Active, meaning they are still choosing, or Submitted, meaning they have sent it to you. If you switched on Lock after submission, a submitted collection cannot be changed afterwards.

The ones that sound alike

These two	Differ how
Booking Cancelled vs Expired	Cancelled means someone called it off. Expired means it ran out of time on its own.
Invoice Cancelled vs Written off	Cancelled means it should not have existed. Written off means it was real but will not be paid.
Contract Signed vs Completed	Signed is the client only. Completed is everyone.
Contract Voided vs Declined	Voided means you cancelled it. Declined means they refused.
Gallery Unlisted vs Draft	Draft was never published. Unlisted was live and is now switched off. Both are offline.
Service Unpublished vs Archived	Unpublished is paused and will be back. Archived is put away.
Questionnaire template vs request	A template is the reusable form. A request is one copy sent to one person.

Your own account carries badges too: a connected domain, a subscription, and each line of your billing history. Those are covered in Your links and domain and Billing.