Changing or cancelling your plan
All of this lives in Settings → Billing. None of it is hidden behind a support request. You can do every one of these yourself.
The Plan section at the top carries the actions. The first link opens the plans screen: it says Upgrade to Pro on Core, Change plan on Pro, and Compare plans during a trial. Cancel subscription and Cancel renewal sit alongside it when they apply.
Upgrading to Pro
Your storage limit rises, the cap on published services disappears, and you can invoice in more than one currency.
Open the plans screen, pick Monthly or Annual at the top, and press the button on the Pro card. The button tells you when the change lands before you press it. Review change opens a confirmation for a change that applies right away. Switch at renewal sets it up for your next renewal.
Nothing you've built changes. Anything CoreHue unpublished during an earlier downgrade stays unpublished. It doesn't come back on its own, so republish whatever you want live again.
Moving down to Core
This is the one to read properly, because it can take client-facing pages offline.
Before you downgrade, check three things
1. Your storage. Core allows 100 GB. If you're using more than that, sort it out before you switch. Delete galleries you no longer need to keep online.
2. Your published services. Core allows five live at once. If you have more, CoreHue unpublishes the extras.
The first five in your current order stay published, in the order your services list sits in. It usually matters which five those are, so reorder your services first, putting the five you want to keep at the top. Then downgrade.
Do it the other way round and you may find your busiest booking page has quietly gone dark while a service you barely use is still live.
3. Your currencies. Core bills in one currency. If you've been invoicing in several, decide which one you're keeping.
What actually happens
A move from Pro to Core always waits until the end of the period you've paid for, so the button says Switch at renewal. Before you confirm, CoreHue tells you how many services are published, how many Core includes, and how many will be unpublished.
When the downgrade takes effect, services past the fifth are unpublished. They are not deleted. Every setting, price and add-on stays exactly as it was, marked as unpublished. Their booking links stop working, and they stop accepting new bookings.
Bookings that already exist are unaffected. A confirmed booking stays confirmed whatever happens to the service it came from.
You get a notification telling you this has happened, so it isn't silent. A notification is easy to miss, though, which is why the reordering step above is worth doing first.
Putting it right afterwards
Upgrade back to Pro and republish, or on Core, unpublish something you need less and publish the one you want in its place. Nothing is lost either way.
Switching between monthly and annual
Annual costs less per month, and you can move between them whenever you like.
The button on the plans screen tells you when the switch lands before you press it. Review change opens a confirmation for a change that applies right away. Switch at renewal sets it up for your next renewal.
One rule holds either way: moving down, whether to a shorter billing period or to Core, always waits until the end of what you've already paid for. You keep the time you bought.
Cancelling
Cancel subscription stops the subscription renewing. CoreHue confirms the date your access runs to before you commit. You keep full access until then, so cancelling the day after a renewal still leaves you nearly a month.
Changed your mind before that date? Resume plan appears in the Plan section and puts everything back.
When the paid period ends, your account locks:
- You can sign in, but CoreHue takes you to the plans screen. Billing, Account and Delete account are the only pages you can still reach.
- Everything client-facing goes offline: galleries, booking pages, invoices and documents all stop loading.
- Nothing is deleted.
The 60-day window
Your data is kept for 60 days after the account locks. Resubscribe at any point in that window and everything returns exactly as it was.
CoreHue emails you at 30 days, 7 days and 1 day remaining. After 60 days, the data is removed.
The moment your account locks, every gallery link you've ever sent stops working. Clients aren't warned and aren't told why. They just see a page that doesn't load.
If anyone still needs their photos, give them notice and time to download before you cancel.
Cancelling a scheduled renewal
During a trial, or when a plan change is already scheduled, the Plan section shows Cancel renewal instead. That drops the scheduled charge without ending anything you currently have. Your trial or paid period runs on as normal.
Before you go: export your work
Settings → Account has a data export. Run it before the 60 days are up.
It does not include your photographs. The export carries your contacts, inquiries, bookings, invoices, contracts, proposals, questionnaires, message content and gallery details. It does not carry the photo files themselves. Download anything you need from your galleries separately.
Worth being blunt: your clients' galleries are not a backup of your photographs. They're a delivery tool. Keep your own copies of your work, on your own drives, regardless of what you do with your subscription.
Deleting your account entirely
This is different from cancelling, and much more final. It removes your account and your work rather than parking it for 60 days. It lives in Settings → Account and asks you to confirm with an emailed code.
If you're unsure, cancel instead. Cancelling keeps everything for 60 days. Deletion gives you 30 days to stop it, and after that it's gone.