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Frequently Asked Questions

Short answers, grouped the way the app is. Where you want the whole story, each answer links to it.

General​

What is CoreHue?​

One place to run your photography business: client galleries, a booking page, contacts, client email, invoices and payments, proposals, contracts and questionnaires.

How much does it cost?​

Every account starts with a 14-day free trial, no card needed. After that it's Core or Pro. See Plans and free trial.

Can I use CoreHue on my phone?​

Yes, in any modern browser. There's no app to install.

Is there a website builder?​

No. You get branded client-facing pages: your booking page at yourname.corehue.co/services, your galleries, invoices, proposals, questionnaires and intake forms. They can all run on your own custom domain.

There's no page at your bare address, so yourname.corehue.co on its own shows a not-found page.

Can I add my assistant or second shooter?​

No. CoreHue is one account, one person. See What CoreHue doesn't do.

Where do I find my settings?​

In the avatar menu, top right, not in the sidebar. See Getting around CoreHue.

Can I use CoreHue in dark mode?​

Yes. The avatar menu has Appearance with Light, Dark and System. It changes the dashboard, the gallery editor and the sign-in pages only. Client-facing pages, galleries and emails stay light.

Bookings​

How do clients book with me?​

You create booking services and share your booking page link. Each service is one of three modes: clients send an inquiry, book a time outright, or take a mini-session slot. See Bookings overview.

Can clients book instantly, or do I approve each one?​

Both, depending on the service. Inquiry lets you review first. Direct booking books the time there and then.

Does it work with my calendar?​

Yes. Connect Google Calendar under Bookings → Settings → Integrations and busy events block times on your booking page. See Google Calendar.

Why did my client's booking expire?​

The service collects payment, so the time was held rather than confirmed, and the payment deadline passed. Expired is final. Open the booking and choose Create replacement booking. See Unpaid bookings.

Can clients cancel or reschedule themselves?​

No. Their booking page shows what's happening and how to reach you, but it carries no cancel or reschedule button. Both are yours to do, from the booking. See Managing bookings.

Where are packages?​

There aren't any. A service has one price, plus optional add-ons, and an add-on can let the client pick a quantity. To offer a choice of levels, send a proposal, which can carry client choices.

Can I add an inquiry myself?​

No. Inquiries arrive from your booking page. When someone contacts you another way, add them in Contacts and work from their record.

Contacts​

What's the difference between a Lead and a Client?​

A Lead hasn't committed yet. CoreHue promotes them to Client on their first booking, payment or signed contract. That change runs one way, though you can set the type yourself. See Leads and clients.

Can I import my contacts from a spreadsheet?​

No. Contacts are added one at a time, or they create themselves when someone books, sends an inquiry or fills in an intake form. See Recording work from before CoreHue.

Can I merge two records for the same person?​

No. CoreHue points out a matching email address as you type, but it can't join two records afterwards. See The same client twice.

Can I delete a contact?​

No. Archive them instead, which clears your list and keeps the history. See Archiving contacts.

Messages​

Where are my Inbox and Sent folders?​

There aren't any. Messages is a list of conversations, filtered by All messages, Unread, Archived or Bin. Your messages and theirs sit in the same thread. See Messages overview.

Do replies come back into CoreHue?​

Yes. A client who hits reply lands back in the thread. You also get a copy in your own mailbox, and a reply you write from there is captured too. See Replying from your own email.

How big can an attachment be?​

Up to 20 files and 25 MB per message. Above a smaller size, files go as download links instead of attachments. See Attachments.

How do I send someone my prices?​

Reply to their inquiry and attach your rate card. Once you've agreed on something, turn the inquiry into a proposal or a booking. See Inquiries.

Galleries​

How many photos can I upload?​

There's no per-gallery limit. Photos count toward your plan's storage, 100 GB on Core and 1 TB on Pro.

What file formats can I upload?​

JPEG, PNG, WebP, AVIF and GIF, up to 50 MB each. HEIC, HEIF, TIFF and RAW are not accepted, so export to JPEG first.

Yes, and there are three separate protections. A gallery password everyone with the link needs, email registration which asks every visitor for their address, and client access, a second private password for the person the photos belong to. Client access is a password, not a login: there's no account for your client to create. See Passwords and access.

Why is my client being asked for a PIN to download?​

Every new gallery is created with a four-digit download PIN already switched on. It's under Settings → Downloads on the gallery, where you can read it, change it or turn it off. See Downloads.

Where is the heart for picking favorites?​

It's a star, and on a touch screen it only appears once a photo is opened full screen, not on the thumbnails. See Collections.

Is there a print shop?​

No. There's no store, cart or lab integration. Deliver the photos, then invoice for prints and order through your own lab.

No. Apply watermarks on export from your editing software, or restrict the download sizes instead.

Payments​

How do clients pay?​

By card through Stripe, or by a method you describe yourself, such as bank transfer or cash, which you then record. See Card payments and Manual payment methods.

Why can't I type a name on an invoice line?​

Line names come from your Items catalogue. Open the line's Select an item… picker and choose one, or use Add item at the foot of the picker to create one on the spot. See Items.

Where do I review a payment a client says they've made?​

On Home, under Needs attention, as N payments awaiting review. That row opens the list. The same Payment review panel also sits on the invoice, booking or proposal the claim belongs to. See Reviewing payment proof.

Can I change my default currency?​

No. It's set once, in Settings → Profile or the first time a price is needed, and it's permanent. Pro lets you raise invoices in other currencies, but the default itself never changes. See Currencies and countries.

Is there a fee for online payments?​

Stripe charges its own fee on card payments. CoreHue takes nothing on top. The Finance report shows each Stripe fee as its own line.

Can a client pay in instalments?​

Yes, when you put a payment schedule on the invoice. They see the schedule and a pay button for the amount due now, with Pay full amount behind the small arrow beside it. See Payment schedules.

Can I edit an invoice after I've sent it?​

Yes, until a payment is recorded against it. Sending on its own locks nothing. See Invoice statuses.

Documents​

What is a proposal?​

A proposal puts your pricing, optional client choices, an optional contract, and how payment works in one link. The client reviews it, accepts, signs and pays. See Proposals overview.

Can I attach a questionnaire to a proposal?​

No. Questionnaires are sent on their own, or set up on a booking service to go out at the right moment. See Questionnaires overview.

When does an accepted proposal become a booking?​

Only after the client has finished signing and paying, and only when Create a booking was switched on. The booking arrives confirmed, not pending. See After acceptance.

How do e-signatures work?​

The client opens the link, fills in any fields you asked for, and signs by drawing or typing. You counter-sign, and the completed PDF carries a certificate page with the signing timeline. See Sending and signing.

Why won't my contract send?​

A variable in it can't be filled in. CoreHue blocks the send and lists each unresolved variable with the reason. See Variables and blanks.

Why can't I see my questionnaire drafts?​

The Questionnaires list shows sent requests that you created yourself. Drafts are hidden, and so are requests that came from a booking, an inquiry intake or a proposal. Those live on the booking, or on the contact's Questionnaires tab. See Viewing responses.

Can I export questionnaire answers?​

No. Answers are read on the questionnaire itself and on the contact's record. A full account export includes your data, but there's no per-questionnaire spreadsheet.

Templates​

What can I save as a template?​

Contracts, questionnaires and emails. Each has its own tab under Templates, and your Items sit there too, as the first tab, though they are prices rather than templates. See Templates overview.

I deleted a starter template. Can I get it back?​

Yes. Add from CoreHue on any template tab opens the catalogue, where you can preview it and add it again.

Account​

Can I change my CoreHue URL?​

Yes, in Settings → Profile. It's part of every public link you've shared, so older links stop working once you change it.

Can I use my own domain?​

Yes, one custom domain, connected under Settings → Domains. Your yourname.corehue.co links keep working alongside it. See Your links and domain.

What happens if my subscription lapses?​

Every page in the dashboard takes you to the plans screen, and every client-facing page goes offline. Only Billing, Account, deleting your account and logging out stay reachable. See Plans and free trial.

How do I delete my account?​

From Settings → Account, through a short flow that asks why you're leaving, asks you to type a confirmation phrase, and emails you a code. Your booking page goes offline at once. Galleries, invoices, proposals, contracts and questionnaires stay readable for 30 days, and Keep my account cancels the deletion during that window. See Account and data.

Still stuck?​

Try Troubleshooting, or contact support.

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