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Inquiry mode

Inquiry mode is for when you want to review a request before committing. The client shares their details and waits to hear back from you. Clients inquire first, then you decide what to send next.

It's the right fit for weddings, custom projects, and destination work, where the details matter more than booking instantly. No payment is collected at the inquiry stage.

Event or session​

When you set up an inquiry service, you classify it as an Event or a Session. This is set when you create the service and can't be changed later.

What you can set up​

You control the experience an inquirer sees:

  • Estimated response time. A note like "Within 48 hours" so clients know when to expect a reply.
  • Auto-reply. An email that goes out the moment someone inquires, in your words.
  • Pricing guide. Optionally show a pricing guide right after they inquire, so they can browse your options while they wait.

You can also attach a questionnaire and choose what contact details to collect on the form.

What the client does​

When a client picks your inquiry service, they fill in a short contact form. First name, last name, and email are always asked. Anything else, like a phone number or a "How did you hear about us?" answer, appears only if you've turned it on.

If you've added a questionnaire, those questions follow the contact form.

When they submit, they see "Your inquiry has been received." along with your confirmation message, your reply timing, and a button to view your pricing guide if you chose to show one.

What happens next​

Every inquiry becomes a lead in your account, holding everything the client entered. You reply, share pricing, and turn it into a booking from there. See Leads.